Refund Policy
Refund Policy
At VOWPAPER, every item is carefully handcrafted and many of our products are custom-made for each customer. Because of this, our refund and return policy is slightly different from standard retail products.
However, we are committed to making sure you are satisfied with your order.
1. Custom & Personalized Orders
Due to the nature of customized products, we do not accept returns or offer refunds once production has started.
To ensure everything is correct, we provide a design proof for your approval before printing.
• You may request revisions after receiving your proof
• We will only proceed to production after your confirmation
This process helps avoid any mistakes and ensures you receive exactly what you expect.
2. Order Changes & Cancellations
You may request changes or cancel your order within 48 hours of placing it.
After this period, your order may already be in processing or design, and changes or cancellations may no longer be possible.
If you need help, please contact us as soon as possible at:
vowpaper@protonmail.com
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 7 days of delivery and include:
• Your order number
• Photos of the issue
We will review the case and offer a replacement or appropriate solution at no additional cost.
4. Lost Packages
If your package is lost during shipping, please contact us and we will assist you in resolving the issue with the carrier.
We will do our best to ensure you receive your order.
5. Color & Handmade Variations
Due to screen differences and the handmade nature of our products, slight variations in color, texture, or alignment may occur.
These small differences are not considered defects but part of the unique character of handmade items.
6. Contact Us
If you have any questions about your order, feel free to reach out anytime:
We typically respond within 2-6 hours.