Refund policy
Refund and Return Policy
At Vowpaper, every product is custom-made specifically for you. Because our items are personalized, we do not accept returns, exchanges, or offer refunds once an order has been placed and put into production. All sales are final.
Order Cancellations or Modifications:
We allow a 12-hour window after your purchase to cancel or modify your order. Once this timeframe has passed, your order goes into production, and no further changes or cancellations can be made.
Damaged, Defective, or Incorrect Items:
We take great pride in the quality of our products. If your item arrives damaged, defective, or if we made an error in the customization (e.g., wrong spelling, wrong color), please contact us within 7 days of receiving your order.
To resolve the issue, please email us at vowpaper@protonmail.com with:
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Your order number.
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Clear photos of the damaged or incorrect product.
Once verified, we will gladly send a replacement at no additional cost to you. (Please note: We offer replacements for defective items, but do not issue direct refunds.)
Customer Errors:
Please double-check your customization details before checking out. Vowpaper is not responsible for errors made by the customer during the ordering process (such as misspelled words, incorrect dates, or wrong design choices provided by the customer). In these cases, we cannot offer a free replacement or refund.
Thank you for understanding our policy and for supporting our custom-made business!